This listing was posted on Jobvertise.
Customer Service Agent (m,f) Norwegian : snaks/ confectionery
Location:
Sofia
Description:
Service hours: 9:00am-6:00pm Monday to Friday Tasks: You will be the first point of contact, taking calls, answering emails and responding to web enquiries from consumers. You will have your customer service radar switched on and be ready to showcase your excellent communication skills in order to give each customer a professional and detailed response. In this role you will provide support for a variety of brands and be required to remain knowledgeable on all brands and products as well as maintain up-to-date knowledge on all the processes to support our consumers Profile: Exceptionally customer focusedAbility to communicate fluently in Norwegian both in verbal and written communication styles and understand the market specific dialects or accentsDeep and firm understanding on consumer culture in Norwegian marketAll training will be completed in English, so an advance level of the language is needed as well.Computer literate and ability to navigate around a computer systemCommitted to resolving customer queries in line with corporate values and brand image with solution driven mindsetGood telephone manner and strong understanding of social media channels and familiarity with social communication best practicesExcellent soft skills, particularly in:Demonstrating empathyActive listening skillsCommunicating clearlyProviding concise and accurate next stepsBuilding rapport with frustrated consumersRemaining calm in stressful scenariosBenefits: Competitive salary A bright, modern and exciting place to work, with excellent staff facilities Medical plan Life insurance Various career development opportunities Annual reward and recognition events Team and Concentrix events Training: 2 weeks with 2 more weeks for nesting. This position is entirely remote (candidate have to be in the office only on the first working day)Salary: 3500-4000 BGN gross
Posted:
March 31 on Jobvertise
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